Refund policy
Return & Refund Policy – PELZFIT
We want you to be completely satisfied with your purchase.
Returns
You may return your item within 14 days of delivery if it is unused, unworn, and in its original condition with all tags attached.
To start a return, please contact us at:
info@pelzfit.co.za or DM us on @pelzfit
Once your return is approved, we’ll provide instructions on how to send the item back.
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Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed back to your original payment method within 5–7 business days.
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Exchanges
We currently only replace items if they are defective or damaged.
If you need a different size, please contact us and we’ll assist where possible.
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Non-returnable items
- Items that have been worn or used
- Items without original tags
- Items returned after 14 days
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Shipping costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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Damaged or incorrect items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll resolve it as quickly as possible.
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If you have any questions, feel free to reach out to us at:
info@pelzfit.co.za